Cloud Solution / Security

Will there be an on-prem solution in addition to the cloud solution?

MuleSoft offers MuleSoft RPA as a cloud service. It is not possible to install RPA Manager On Premises.

Where is the AWS cloud hosted?

MuleSoft offers data centers in AMER and EU. Customers can opt to deploy on either one of these 2 regions.

How about the availability of the AWS cloud?

The AWS cloud is highly available. AWS’ policy states no more than 5 minutes of unplanned downtime per year.

Can we also consider Azure as a cloud provider besides AWS?

No. MuleSoft leverages AWS as the only IaaS provider.

Bot Server Connection

What will happen if the connection between the bot and the server is interrupted?

MuleSoft RPA Bot requires a permanent connection to the server to collect RPA Automation activity. With the highly available AWS cloud, a provider-side server outage is unlikely. If network problems occur on the customer side, no measurement data is delivered from the customer sites for the period of the disruption.

Alerting, Reporting, Dashboard: Integration with 3rd Party Solutions

The Servicetrace modules for dashboard, reporting and alerting will be discontinued. Will there be standard interfaces to appropriate 3rd party tools?

MuleSoft RPA includes some standard dashboards for RPA Automation tracking purposes. These are less specific than those used for APM scenarios. MuleSoft does not have plans to create APM specific dashboards. If APM customers decide to use MuleSoft RPA, they can leverage the checkpoint Action Steps and perform a custom integration with their preferred Enterprise APM/Monitoring tool.

Workflow Studio and RPA Builder in comparison

What distinguishes the new RPA Builder from the Workflow Studio? Will the range of functions remain the same?

MuleSoft RPA Builder leverages the same technology as APM Workflow Studio. However, MuleSoft RPA does not ship with all the same Action Steps as Servicetrace APM. When Servicetrace X1 was replatformed, MuleSoft deprecated some Action Steps like “External Scripting” due primarily to security reasons. Some of these deprecated functionalities may be implemented with other components of the MuleSoft Automation bundle such as Anypoint.

Hidden and parallel measurements via TSPlus

Will customers still be able to measure in hidden and parallel mode via TSPlus in the future?

MuleSoft will continue to support TSPlus for the Servicetrace X1 and APM products. TSPlus is no longer distributed out of the box with MuleSoft RPA. Customers may continue to leverage TSPlus for multiple parallel sessions within a Windows OS, but this is not supported by MuleSoft.

Multitenancy

Is the new solution multi-client capable? Especially for service providers having several independent customers, the function of client separation is mandatory.

MuleSoft RPA is a multi-tenant service. Each customer will be granted a tenant that will scale to each tenant’s needs.

Licensing & Pricing

Based on which model will the new solution be licensed?

MuleSoft RPA uses a consumption based model. Please reach out to your Account Executive for more details.

Migration

Will there be a migration tool to easily move existing APM workflows?

Customers can determine if their APM use cases can be solved with MuleSoft RPA. However, there is no migration path to move Servicetrace APM projects to MuleSoft RPA.

What will happen to the historical measurement data?

There is no migration path from Servicetrace APM to MuleSoft RPA. This data will exist only in your Servicetrace APM installations.

Any more questions?

Please reach out to your Account Executive for more details.

X1 

MuleSoft Automation, launched August 1, 2022 aggregates multiple capabilities including RPA, integration and API Management. Servicetrace X1 (RPA capabilities) have been replatformed to support MuleSoft’s vision to support customers resolve automation challenges. Customers using Servicetrace X1, will have a path forward migrating their X1 Automation projects into MuleSoft RPA (an integral part of the MuleSoft Automation bundle).

Together with MuleSoft, we’re taking RPA to the next level to provide the best hyperautomation platform in the market.

Servicetrace X1, as part of its replatforming, was introduced to market as MuleSoft RPA (part of the MuleSoft Automation bundle) as a cloud-based solution.

The official End of Life for Servicetrace X1 solution is January 31 2024. Servicetrace X1 customers should migrate from Servicetrace X1 to MuleSoft RPA before this End of Life date. For customers or partners whose contracts expire beyond January 31, 2024, we will reach out to you directly. After the agreement expires, we will no longer be able to provide product support for Servicetrace X1.

APM

The vision of MuleSoft Automation is to offer multiple automation capabilities including RPA, integration, and API Management. APM capabilities are not included. The official End of Life for the Servicetrace APM is January 31, 2024. For customers or partners whose contracts expire beyond January 31, 2024, we will reach out to you directly. After the agreement expires, we will no longer be able to provide product support for Servicetrace APM.

We will continue to maintain and support the products in accordance with your existing agreements.

TA

We do not plan to continue to offer our Servicetrace TA product.

The official end of life for the TA solution is July 31, 2022. However, MuleSoft will honor existing agreements that extend beyond the EOL and support customers accordingly. After your agreement expires, MuleSoft will not provide support for TA.

We will provide support for your Servicetrace solution throughout the duration of your current contract subscription term. This means that we will provide service releases including severity 1 bugs fixes, remediation of security vulnerabilities, and access to the ST support channel. However, there will be no further development regarding new features or functionality.

  • For Servicetrace X1, it is possible to renew maintenance and support not to exceed the public End of Life date for Servicetrace X1. It is not possible to add new licenses to the existing contracts. Customers should think of renewing contracts on MuleSoft RPA as this is the successor of Servicetrace X1.
  • For Servicetrace APM, it is possible to renew maintenance and support not to exceed the public End of Life date for Servicetrace APM. It is not possible to add new licenses to the existing contracts.
  • For Servicetrace TA, this product is already End of Life and it is not possible to renew.

We will honor existing, agreed consulting contracts.

However new consulting services are only offered to existing RPA and APM customers on an exception basis. Please reach out to your Servicetrace contact to submit a request.

X1

Servicetrace X1 customers have a clear path forward into MuleSoft RPA cloud-based solution. MuleSoft RPA is part of the MuleSoft Automation bundle which includes MuleSoft RPA along with other additional integration capability components such as Composer and Anypoint. MuleSoft RPA is an integral component of the MuleSoft Automation strategy and the product MuleSoft will continue to invest forward. For Servicetrace X1 customers who desire to migrate to MuleSoft RPA, there are migration services and guidelines to move to MuleSoft RPA. Your Account Executive can help trigger this process internally.

APM

Servicetrace APM (Application Performance Monitoring) is not a solution MuleSoft will carry forward. As such, there is no migration from Servicetrace APM to a future supported solution. Some APM use cases may be supported via the MuleSoft RPA capabilities. Customers should do an assessment if this is the best path forward for them. Bear in mind that while some use cases may be technically feasible in MuleSoft RPA, APM is not a focus for MuleSoft’s Automation vision and roadmap.

TA

Servicetrace TA (Testing Automation) does not have a successor and its End of Life was July 31, 2022.

You may download your Servicetrace software in the Servicetrace customer portal. We will notify you if there are any changes.

You can continue to access support via the Servicetrace Support Portal. You can directly reach out to your Account Executive for other inquiries.