Coordinate Employee Training

Industry: Logistics
Function: HR

An international logistics company plans and conducts trainings for its employees. The personnel department handles the entire process from preparation to post-processing. The HR employees have to send invitations, complete registrations, provide training materials, coordinate the availability of instructors,
participants and premises, and issue certificates after successful participation.

The processing of these trainings represents a high administrative effort and costs HR employees a lot of time, which they should be able to use for value-adding work instead.

Servicetrace software robots completely automate the process.

They automatically send invitations and register acceptances as well as cancellations, coordinate appointments and rooms and automatically transfer certificates at the successful completion of the training.

Employee satisfaction:
quick reaction to change requests

Quality improvement:
complete and error-free data

Time savings:
HR employees have more time for value-adding work through automation of processes

Monitoring Flight Data

Industry: Transport/Logistics
Function: Logistics

At an airport, only two employees plan the loading of time-critical goods (e.g. blood transfusions). They have to monitor data, including the current flight data, on 4-5 screens per workstation in order to ensure a rapid transport even in the event of flight schedule changes. On average, they process 50 orders per day.

The employees need to be able to concentrate on their core business so that the goods can be loaded on time and without errors despite a high time pressure, scarce resources, and short-term changes.

Servicetrace software robots check incoming mails and create corresponding orders in the system (new creation, cancellation, change).

Servicetrace software robots check the current flight data every ten minutes and report deviations to the dispatcher.

Employees can concentrate on their core task of loading goods

Faster reaction and processing times guarantee a timely delivery of the goods

Higher customer satisfaction through better customer service