TOC

Servicetrace TV

Servicetrace TV enables users to monitor the execution of Schedules or Workflows via automatically refreshing screenshots. Workflow executions are shown even if Workflows run within a (hidden) Secure Session. ServiceTrace TV may show Workflow executions on different Robots.

Caution
Servicetrace TV requires Internet Explorer 9 or higher. Servicetrace TV uses so called "Data URLs" specified 1998 in RFC 2397; and in contrast to other browsers like Google Chrome, Mozilla Firefox, Opera and Apple Safari, Microsoft does not support this specification up to Internet Explorer 8.

Servicetrace TV

Servicetrace TV allows the simultaneous playing of 10 Schedule executions including the processing of all contained Workflows. Each Schedule is displayed in its own window (channel). These windows / channels may be rearranged by dragging them at their title bars.

Servicetrace TV - Dragging a window

Clicking the close icon (cross) in the upper right corner of a window / channel removes the Schedule execution from Servicetrace TV, whereas clicking the info button (question mark) provides detailed information on the Schedule selected.

Servicetrace TV with infos

Menu

Servicetrace TV offers the following menu items to open wizards depending on the Customer context Control Center is currently running in.

Add Channels

User/System User
Clicking this button opens a self-explanatory wizard guiding users through the process of adding Schedules to Servicetrace TV. Please note that Servicetrace TV allows the simultaneous playing of 10 Schedule executions. Another way to add Schedules is explained here.

Remove all Channels

User/System User
Clicking this button removes all Schedules at once; whereas the removing of single selected Schedule from Servicetrace TV is performed via the respective channels' close button.

TV Resolution

User/System User
Clicking this button enables to change the resolution of all Servicetrace TV channels at once. The following resolutions are available: 256x192, 512x384, 1024x768.

Refresh Rate

User/System User
This drop down menu is used to change the refresh rate of all Servicetrace TV channels in a range between 1 and 10 seconds.