About Servicetrace

Servicetrace has been developing innovative Robotic Solutions for 15 years – entirely “made in Germany”. Our patented technology and forward-thinking solutions are trusted by global players across industries, including many of the 2,000 largest companies in Europe.  As early as 2004, we were among the first to start developing software robots and automation solutions. This pioneering spirit and ambition to shape the digital future and working world of our customers continues to set us apart today.

What makes us different? We always place the end user at the centre of our thinking and development includes close collaboration with customers. Our products give people and organizations freedom from tedious, repetitive tasks to get back precious time for new ideas and innovation.

Our Vision


A world which enables employees to add value to corporate success with a genuine human touch – supported by software robots.

We strive for a work environment that focuses on people’s creative abilities and for jobs with high saisfaction that increase the competitiveness of companies.

Our automation solutions release growth potentials that enable our customers to achieve sustained business improvement and really drive success.

Our Management Team

With just a handful of talented individuals and some innovative ideas, we got off to a great start in 2004. Today, our management team consists of experienced leaders and experts who are committed to driving the sustainable growth and business success of Servicetrace.

Markus Duus

Founder and CEO

Markus has been at the forefront of software robotics for more than 15 years and is a beacon of innovation, always searching for even simpler and better solutions for Servicetrace customers of today and tomorrow.

Rainer Schmidt

Head of Development

Rainer has worked for over 20 years in critical leadership roles in software companies, always with a focus on the creation of complex enterprise-capable software systems specializing in system monitoring, application performance monitoring and software robotics.

“Who always does what he is already able to do always remains what he already is.“
Henry Ford

Roelof Meyer

Head of Product Management

Roelof has over 20 years’ experience as product manager and product owner with international software vendors. He brings a solid record of design and delivery of the most innovative solutions and at Servicetrace looks after our software for today and tomorrow. He is a great believer in “question the tried and tested and dare the new”.

“Simple can be harder than complex; you have to work hard to get your thinking clean to make it simple.“
Steve Jobs

Uwe Sendrowski

Head of Business Devt & Partner Management

Uwe brings a wealth of 30 years IT experience in sales, service and partner management within major global organisations. Uwe has a keen sense for strategic relationships and is a treasure chest of creative business ideas as well as pragmatic solutions that lead to profitable, win-win outcomes for both customers and partners.

“Only personalities move the world, never principles.“
Oscar Wilde

Maria Huschka

Senior Online Marketing & Campaign Manager

Maria is an international marketing specialist and has been working in marketing since 2002. Her career covers positions in various industries and countries, both in marketing research and marketing management. In addition to leading the marketing team, she is also operationally involved in online and campaign management.

“In good times, people want to advertise. In bad times, they have to.”
Bruce Barton

Christian Steinmetz

Customer Success Manager

Christian has spent 15 years in IT consulting, most recently in the areas of software robotics, service monitoring and data analytics as a true frontline subject matter expert . Together with his team, he manages cross-industry automation projects – right from the selection of suitable processes, to go-live.

“Recognizing the problem is more important than finding the solution, because the exact representation of the problem almost automatically leads to the right solution.“
Albert Einstein

Anna Hofmann

Human Resources

Anna has been working in the HR sector since 2012 in both specialist roles and generalist positions within various industries. Alongside operational HR work, her focus at Servicetrace is on change management, organizational development and other strategic subjects such as talent management.

“You’re only as good as the people you hire.“
Ray Kroc

Our History


In line with the 15th anniversary of Servicetrace, Analyst Forrester has named Servicetrace one of the 15 most important RPA providers worldwide. With its automation platform X1®, Servicetrace is named a “Strong Performer” in Forrester Wave™: Robotic Process Automation, Q4 2019. We receive the highest ratings in the criteria security, differentiation and governance. In the Magic Quadrant for Robotic Process Automation (RPA), Gartner also highlights the security differentiation factor of X1.

The experience gained from 15 years of customer projects in software robotics enters directly into product development. Innovation that reaches the customer: “Emerging technology leader; great solution and service.” – writes a Servicetrace customer on Gartner peerinsights, the most important evaluation portal for software vendors.

XceleratorOne (X1) RPA-platform

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Automation is gaining momentum

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US patent

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Secure session technology

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European patent

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The Workflow Studio is launched

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Image contour recognition solution

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Version one

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Servicetrace GmbH was founded

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