In 2019, leading analysts like Gartner and Forrester evaluated the market for RPA solutions. Whether as ‘Major Contender’ or ‘Strong Performer’, XceleratorOne® (X1), the RPA solution from Servicetrace, is at the forefront. The highly scalable X1® platform, developed entirely in Germany, is one of the 15 best of its kind, on balance of analysts’ opinions.

The market for Robotic Process Automation (RPA) is growing rapidly, increasing the call for more transparent and qualified data on the available technologies and products. Accordingly, renowned market analysts, including Gartner and Forrester, evaluated RPA providers and products, with results that make us proud indeed. The Gartner Magic Quadrant for Robotic Process Automation was first published in July where 18 renowned RPA vendors worldwide were analyzed – including the XceleratorOne® (X1) platform from Servicetrace.

As if the Gartner Magic Quadrant was a starting point, the analyst reports followed in the second half of the year in quick succession. In August, analyst Everest Group considered us a “major contender” for RPA.

October: Forrester highlights security and governance of X1®

Analyst Forrester sees Servicetrace in Forrester WaveTM: Robotic Process Automation, Q4 2019 as a “Strong Performer”. The report rates the 15 most important RPA suppliers and X1 receives the best possible rating for the criteria “Product Roadmap and Differentiation” and “Security/Access Control/Authentication”. X1 receives the second-highest rating among all providers in the criteria “Governance, SaaS and Community”.

According to the report, Servicetrace is “a good fit for firms with end-to-end process problems that require orchestration of diverse workers and automations and with deep security needs that are a struggle for traditional RPA platforms.”

December: High scores in Gartner Critical Capabilities for Robotic Process Automation

In the Critical Capabilities report, research and consulting firm Gartner reviews product evolution during the year until the release of the next Magic Quadrant. In December, X1 was tied for the third highest ranking for two RPA Use Cases evaluated by the research firm.

The analysts also rate the high stability of the X1 platform as a big positive, as we offer numerous functions around debugging and error recovery that simplify the development of high-quality and stable automation.







Analyst ratings 2019 for X1®

? July: Gartner Magic Quadrant for Robotic Process Automation.
Servicetrace makes it into the Magic Quadrant as one of 18 RPA vendors worldwide.

?August: Everest Group Peak MatrixTM for Robotic Process Automation (RPA) Technology Vendors 2019.
Servicetrace is “Major Contender”.

? October: The Forrester WaveTM: Robotic Process Automation, Q4 2019.
Servicetrace is “Strong Performer” for RPA and among the top 15 RPA vendors worldwide.

? December: Gartner Critical Capabilities for Robotic Process Automation.
Servicetrace receives top scores and ranks third for two use cases evaluated by Gartner.

RPA high scores.

Reviews by leading industry analysts.


See more Customer Reviews on Gartner Peer Insights