Innovation in dialogue with the customer is part of the Servicetrace DNA. Customer Success Manager Christian Steinmetz is the communication interface between customer requirements and product development.

Servicetrace GmbH has been active in the software robotics business for more than fifteen years. The success of automation solutions Made in Germany is based on two factors: our employees – and our customers. It goes without saying that we employ excellent and passionate computer scientists, who continuously develop our software in line with the latest digital technologies. But most importantly: We have committed and enthusiastic customers who are driving this ongoing development from very different business scenarios.

Being close to the customer is a cornerstone of our corporate culture: "Here the customer is more than just a ticket number. For the Servicetrace Consultants, a solution that fits the customer is really important. Our feature requests are taken up constructively and taken into account for the continuous, customer-oriented further development of the solution," explains a pleased project manager at 1&1, who employs Servicetrace software robots for test automation.

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“Listening to our customers and understanding their issues provides valuable input for our roadmap.”

Christian Steinmetz, Customer Success Manager at Servicetrace

 

For truly happy customers, it takes more than just providing a software: it takes individual support for each customer with his or her special needs. In order to meet this goal of personal and close communication, also in view of a growing number of customers, Christian Steinmetz is available as Customer Success Manager for exactly this task: "It is about active and productive contact with our customers, about continuous and constructive exchange". Christian Steinmetz guides customer companies with an open ear and helpful information on current trends and developments along their customer journeys: "This could be, for example, suggestions on how to use new product features purposefully – or invitations to relevant specialist events."

Especially in a dynamic business, a steady dialogue between supplier and user is essential: "Products will continue to progress, the needs of our customers will change or new requirements will arise." Regular reviews between customers and customer success managers provide reliable updates here: "Our customers should always be able to get the best out of the Servicetrace software technology exactly for their business situation – and thus achieve the maximum return on investment for their company."

Not yet connected? Contact our Customer Success Manager on XING and LinkedIn.