Vendors in the report are evaluated based on ability to execute and completeness of vision.

The 2020 Magic Quadrant for Robotic Process Automation is out now. In the current edition, Servicetrace has improved its positioning on the Completeness of Vision axis and is now positioned as a Visionary. In the report, Gartner provides the following “robotic process automation (RPA) typically uses a combination of user interface (UI) interactions and APIs to integrate and perform data transcription work between different enterprise and productivity applications. RPA automates repetitive human tasks by emulating the same human transaction steps, mainly via orchestrated UI interactions. An RPA tool operates by deploying software script that emulates a human process/task within a workflow. This runtime executable of the RPA script is commonly referred to as “robot” or “bot.” All RPA tools consist of a control dashboard/orchestrator, which can be used to manage these robots or bots. At a minimum, RPA software tools must include the following core capabilities: low-code capabilities to build automation scripts, integration with enterprise applications, orchestration and administration including configuration, monitoring and security.”

RPA vendor Servicetrace meets them all. With XceleratorOne® (X1®), Servicetrace consequently focuses on holistic and secure end-to-end enterprise process automation on one comprehensive management platform covering the whole RPA lifecycle.

The report further states, “robotic process automation continues to grow as a tactical solution to improve operational efficiency via noninvasive integration.” And finally, Gartner quotes X1® customers praising “ease of development, ease of installation, attentive customer service” as well as a “flexible pricing model” compared to global competition.

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Gartner “Magic Quadrant for Robotic Process Automation,” Saikat Ray, et al, 27 July 2020

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