Almost every second initial RPA project fails due to a lack of governance. How do you manage individual RPA projects and RPA throughout the whole organization? What is your strategy? What processes do you need? Admittedly, RPA governance sounds like additional homework. But in return, you will be successful and very effective in the long term. Experience it for yourself.

According to Ernst & Young, almost every second initial RPA project fails due to a lack of governance. High complexity and a lack of transparency are drivers for weak or inadequate governance. Market and technology analysts agree that organizations underestimate the complexity of RPA.

So how do you manage RPA and various RPA projects in your organization? What compliance requirements and standards do you need to comply with? What processes do you need? These are all questions that you can answer with your RPA governance. Governance stands for management/control. With it, you determine the structure, function, and working method for RPA in day-to-day business.

Therefore, right from the start, make sure that all of your RPA projects and structures relating to RPA are set up effectively, comprehensibly, and transparently. You will benefit from this in the long term and, above all, will successfully implement your RPA projects.

The Most Important Governance Topics


  • How does RPA support your business strategy?
  • What does your RPA strategy look like?
  • What business value do you achieve with RPA?


  • What processes do you need for RPA?
  • How do you implement RPA projects?
  • How does everyone involved work together?
  • How does the project pipeline fill up?


  • Which authorities and responsibilities do you need?
  • What do the release and reporting processes look like?

Delivery standards:

  • What RPA approaches and methods are there?
  • What standards and templates can you develop?
  • Which key performance indicators make sense?

  • What RPA security and privacy standards do you need?
  • Which compliance or audit requirements do you have to meet?

Don’t let these questions put you off. You don’t have to completely answer everything right from the start. But take the time for planning and tactical considerations. In addition, there are often already experts on the various aspects and topics in the companies. Check which resources and skills you can obtain from other departments.

Four Tips for RPA Governance

  1. Time for Analysis & Planning: Create simple structures according to “as much as necessary, as little as possible”. What do you really need? Take your time for planning and (demand) analysis. This starts with governance, includes technology selection, and ends with day-to-day business processes.
  2. Best-of-Breed Solutions: Look for solutions that are as integrated and holistic as possible. The goal is to achieve a high level of transparency and interlocking with the simplest possible IT landscape.
  3. Think in Interdisciplinary Terms: Get the appropriate internal experts on board at an early stage for these fundamental governance questions. This applies in particular to IT, security, and compliance, among others.
  4. Learn to Love your IT: RPA has many more technical aspects than just the choice of software. IT operations, license and release management, management of application downtimes accessed by RPA robots, infrastructure maintenance, and so on.

Read how leading industry analysts rate Servicetrace.