With the Enterprise Process Automation Platform XceleratorOne®, Servicetrace is recognized among 18 global vendors based on 14 critical RPA capabilities identified by Gartner®.

In its recent report Critical Capabilities for Robotic Process Automation, published 18th August 2021, Gartner evaluated RPA products of 18 vendors across the globe regarding their capabilities to addressing the identified 5 common RPA Use Cases:

  • “Automate via user interface (UI) integration
    Automate unattended processes or tasks involving data transcription between applications where no back-end integration or API is available
  • Augment knowledge workers
    Enhance the ability of knowledge workers to get work done, typically saving them effort by extracting needed information to better serve customers
  • Accelerate citizen automation
    Empower citizen developers to build automation scripts using low-code intuitive interfaces, guided navigations and easy generation of workflow design
  • Automate document processing
    Automate the ingestion of unstructured or semistructured data to prepare for bot consumption by extracting document contents into standardized and structured formats
  • Create headless bots
    Create composable, reusable and serverless orchestration of automation workflow components that are exposed via APIs (or other methods) and consumed by other orchestration engines, bots or applications“

The list of critical RPA capabilities is growing with the market needs

As an early pioneering vendor of software robotic solutions, we have always had a holistic “Enterprise Process Automation” approach. Servicetrace’s product vision has been a comprehensive, enterprise-ready RPA solution that is easy to use, centrally controllable, and highly scalable, making it easy to achieve successful, secure end-to-end automation of even complex processes across the enterprise.

Based on the capability  scores, Servicetrace received its highest score for the Use Case Automate via UI integration, scoring 4.23 out of 5. It received an excellent score for the Create headless bots and Augment knowledge workers Use Cases, both scoring 4 out of 5. Moreover, Servicetrace’s RPA platform X1® received a score of 3.98 out of 5 for the Accelerate citizen automation and 3.76 out of 5 for Automate document processing Use Cases.

The three key findings on the RPA Market as per the Gartner report are:

  • “The robotic process automation (RPA) software market remains the fastest-growing enterprise software segment that Gartner tracks, growing at a rate of 38.9% in 2020.
  • Most RPA vendors are expanding their products to augment their automation features with elements such as embedded process discovery, intelligent document processing, artificial intelligence (AI), machine learning (ML), low-code development and complex workflow orchestration.
  • RPA vendors are evolving their RPA cloud offerings to include integration platform as a service (iPaaS), software as a service (SaaS), managed services and business process as a service (BPaaS).”

The future evolution of enterprise automation: RPA & APIs

The Gartner analysts also state that “Organizations should seek out RPA solutions that combine UI interactions and APIs to automate processes and to integrate and perform data transcription work between applications.”

This is exactly what the future holds for the product evolution of XceleratorOne® from Servicetrace. The German RPA vendor now being a Salesforce company, is currently merging with leading edge API and platform vendor MuleSoft, thus embarking the next step on its automation journey.

“Automating work in a digital, work-from-anywhere world is more difficult than ever because data and systems are becoming ever more fragmented,” said Meir Amiel, chief product officer, MuleSoft. “Now with MuleSoft RPA, we’re providing the only unified platform that combines the power of integration, API management, and automation on a resilient, secure, and flexible foundation, so companies across industries can easily automate business processes and compose new digital-first experiences, faster.”

Stay tuned for more to come.

Gartner “Critical Capabilities for Robotic Process Automation,” Naved Rashid, Arthur VillaSaikat RayPaul VincentKeith Guttridge, 18 August 2021.

GARTNER is registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


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