Would you like to successfully introduce RPA or achieve even more? Would you like to implement and scale RPA on a company-wide basis? Then you should consider a Center of Excellence (CoE) for RPA. This will enable you to establish and successfully implement RPA company-wide. With a CoE, you will also be able to sustainably anchor RPA in your organization.

RPA has led to a hype in the market. Many companies are rushing into their first projects without a plan or a strategy. The results are shown in surveys: Only 12 percent of RPA users take a company-wide approach, and only 13 percent can scale their RPA capacities.

An RPA Center of Excellence will help you to install and industrialize RPA throughout your organization. In addition, an RPA CoE is an investment into the future: an established CoE makes it easier for you to implement future developments and technologies in your organization more quickly. This way, you will be able to benefit faster than others. Of course, setting up a CoE takes some time and effort, but – if implemented correctly – it more than pays for itself.

Examples of a CoE’s tasks

 
  • Development of an RPA strategy
  • Central control of RPA (governance)
  • Bringing together all relevant stakeholders
  • (Further) development of standards, best practices, and processes
  • Service and support for RPA technology
  • Knowledge transfer into the organization
  • Managing the change towards an automated organization
  • Reporting to management and C-level.
 

Do you need a “full-time” Center of Excellence?

 

Of course, you should consider whether you really need a CoE. This depends on your company’s size, structure, and goals. You don’t have to plan your CoE using full-time employees, either. You will need to do that starting from a certain organizational size, but you can also set up a needs-based Center of Excellence. With this approach, the experts involved only contribute a part of their capacities to the CoE.

In the next step, you should consider which Center of Excellence model would be most suitable for your organization. The classic option is a centralized CoE that supports the business units. At this point, it is necessary to determine where the CoE is located: IT? As a shared service center? Another option would be to have several small, decentralized CoEs which are close to the business units. This increases the proximity to the business as well as the ability to act, but at the expense of central control.

in-5-steps-to-the-rpa-center-of-excellence

In this e-book, we present a framework for the successful and structured planning of a Center of Excellence. In just five steps, you can plan your CoE or even just your RPA implementation.